Hudson Wren Portraits - Studio Terms and Conditions

At Hudson Wren, we take pride in offering a custom portrait experience that reflects our commitment to excellence. Due to the high demand for our services, sessions are often booked 1-2 months in advance. Our dedicated team collaborates across different cities to deliver exceptional portraits.

Booking & Fees

  • Booking Fee: If offered a complimentary session, your booking fee helps minimize no-shows and last-minute cancellations, ensuring all clients are equally committed to the portrait process. This fee will be converted into a studio credit for your Zoom ordering session for any portrait purchases or refunded if no purchase is made.

  • Rescheduling Policy: We require at least 7 days' notice to reschedule. Your booking fee will be transferred to a new date in our studio calendar. Rescheduling within 7 days will require an additional reservation fee.

  • Multiple Reschedules: A non-refundable fee will apply if a session or Zoom meeting is rescheduled more than once. This fee can be applied to any purchase.

Cancellations & Refunds

  • Session Cancellation: If you need to cancel, you must do so at least 7 days before your scheduled session. If cancelled within 7 days, your reservation fee will be forfeited.

  • Refund Policy on Digital & Printed Products: Due to the custom nature of our products, all sales are final. This includes all digital files and printed artwork. We do not offer refunds or exchanges once a purchase has been made.

  • Payment Plans: All funds paid toward a payment plan are nonrefundable. If a client cancels their payment plan, any payments made up to that point will not be refunded, and the remaining balance will not be charged.

  • Zoom Appointments: If you are a no-show for your scheduled Zoom ordering appointment, a non-refundable $100 rescheduling fee will be required, and your booking fee will no longer be refundable.

Appointment & Session Policies

  • Late Arrival Policy:

    • Arriving 20 minutes late to a session will automatically cancel without a refund.

    • Arriving 10+ minutes late for your Zoom reveal will result in automatic Zoom cancellation, which must be rescheduled. Your reservation deposit remains non-refundable, but if rescheduled within 28 days of your portrait session, it may be applied towards a purchase.

  • Gift Credit Policy: Gift credits are only valid during the Zoom appointment and will be void if not used at that time.

Client File & Product Policies

  • Client File Access: Digital files are available for 28 days following your session. After such time there is no guarantees we will have them on file.

  • Product Warranty: Due to the custom nature of our products, all sales are final. However, we offer a lifetime warranty for any issues or defects with our prints and finished products.

We appreciate your understanding and look forward to providing you with a memorable portrait experience.

update Feb 26, 2025